CSR

Social Engagement CSR Happy Employees Stakeholder

Corporate Social Responsibility

Giving Back to Society

We have adopted a long-term strategy of supporting long-term community care for older people and disadvantaged groups in society. We promote industry-university collaboration, local revitalization, and talent development to boost the growth of social resources in Taiwan.

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Happy Employees

Employee welfare is critical to sustainable development. We offer a sound system for building an inclusive and friendly workplace. We help employees achieve work-life balance and strive to enhance occupational safety in the workplace.

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Corporate Governance

A variety of communication channels have been set up to listen each stakeholder.

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Stakeholder Area

Active Listening

Bioptik engages in the identification of stakeholders and material topics using the AA1000 Stakeholder Engagement Standard (AA1000 SES) as our guide. By identifying the material topics in the environment, economic, and social aspects, we can respond to the requirements and expectations of our stakeholders. The six groups of stakeholders identified as having an important and relevant effect on operations included Employees, Customers, Shareholders/Investors, Suppliers, Government Agencies, and Community and Community Organizations.

Employees

Customer

Supplier

Shareholder/Investor

Government

Community

Topics of Concern

• Employee evaluation mechanism
• Talent development and cultivation
• Physical and mental wellbeing
• Employment
• Business performance
• Corporate Image

Communication channels

•Set up contact window to collect employee feedback and grievances.
• Announcements on employee benefits are announced through the company intranet on an ad hoc basis.
• Setup Employee Welfare Committee to provide employees with different types of subsidies.
• Conduct an employee self-evaluation every 6 months.
• Provide information on outside education and training courses on an ad hoc basis.
• Provide employees with free health exams and consultations every year.
• Convene a labor-management meeting once a quarter.

Contact window

E-mail: miko@bioptik.com.tw

Topics of Concern

• Customer and membership rights
• Quality of service/product
• Customer privacy and information security
• Ethical management and compliance

Communication channels

• Set up customer service hotline and e-mail
address for timely response and action by
dedicated personnel to safeguard customer
rights.
• Product introduction and services on the
Company website
• Sales visits and customer feedback

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Supplier management
• Ethical management and compliance
• Customer privacy and information security
• Corporate Image

Communication channels

• Set up contact window and used dedicated e-mail address to collect supplier feedback and grievances.
• Sign contract with supplier that set out all relevant regulations.
• Conduct a supplier evaluation once a year.

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Operating Performance and Financial Information
• Shareholder Equity
• Corporate Governance
• Sustainable Development Strategy
• Risk Management
• Compliance
• Corporate Image

Communication channels

• Annual convening of Shareholders’ Meeting
• Annual convening of institutional investor conference
• Establishment of spokesperson platform as a channel for bilateral communications.
• Statutory reports are regularly regularly processed by the platform then published to the Market Observation Post System website.
• Regularly updating the company website

Contact Details

Spokesperson
Richard Tou, CEO, HSP Branch
(03)5782999 ext. 200 e-mail: richard@bioptik.com.tw
Acting Spokesperson
Yi-Ling Yang, CEO, Headquarters
(037)626699 ext. 129 e-mail: yiling@bioptik.com.tw

Topics of Concern

• Compliance
• Corporate Governance
• Risk Management
• Competent Authority Communications
Communication channels, frequency, and response:
• Establishment of contact windows and maintaining positive interactions with competent authorities.
• Participation in regulatory information conferences or forums hosted by the competent authorities on an ad hoc basis.
• Policy announcements from competent authorities.
• Cooperate with supervision and audits by competent authorities.
Contact window: E-mail: service@bioptik.com.tw

Communication channels

• Establishment of contact windows and maintaining positive interactions with competent authorities.
• Participation in regulatory information conferences or forums hosted by the competent authorities on an ad hoc basis.
• Policy announcements from competent authorities.
• Cooperate with supervision and audits by competent authorities.

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Corporate Image
• Community Engagement
• Social Welfare
• Industry-University Collaboration

Communication channels

• Sponsorship of social welfare and sports projects every year.
• Provision of industry-university collaboration opportunities every year.

Contact window

E-mail: service@bioptik.com.tw

Giving Back to Society and Inclusive Aging

Group resources were marshaled by Bioptik to leverage our core competency in medical testing and dietary supplement manufacturing. To support community aged care resources and grassroots education on preventive health knowledge for older people, we organized Community Physical Monitoring Day, healthy exercise courses, and community care. Bioptik fulfills our social responsibility through active participation in local activities and giving back to the community.

Key Actions

60 ↑

Organized 60 community health monitoring sessions

150↑

Organized 150 community fit for agent courses

1000↑

Measures 1000 people’s biometric data (blood pressure, blood glucose, cholesterol, uric acid, hemoglobin, Triglycerides)

7↑

Donated 7 sets of multi-functional testing devices to NPOs